How do I buy?

To buy an artwork, please follow the steps below:

Click on the "Buy Now" button

If you are not an existing customer, click on "Click here to register" to register.

If you are an existing customer, enter your userid and password to log in.

If you forget your userid or password, click on "Forgot your password" or drop us an email at support@artrism.com for assistance.

For any other issues on login, please drop us an email at support@artrism.com

Once you enter your userid and password and click "Submit", your artwork will be reserved for you.

Click on Paypal to make payment for the artwork

On the secure Paypal payment page, please verify your purchase and enter your credit card details and click submit

For any reasons you cannot make payment via Paypal, please contact us at payment@artrism.com for alternative payment method.

What is the shipping cost?

Shipping is free!

Do you ship internationally?

Yes, we ship internationally. Please provide us with your full address when you buy an artwork from us.

What is proxy bidding?

Proxy bidding means a bidder can enter a maximum bid amount and the auction will automatically bid in their absence, executing their bid for them and trying to keep the bid price as low as possible. This is nice because it means a bidder doesn't have to be at the auction every minute to make sure they are not outbid. When you are the highest bidder and you have been out-bid by another user, you will receive an email notification so that you have a chance to re-enter a new bid amount.

How do I find the results of an auction?

Use your My Area page to track the status of your bids.  You will also get email notification when an auction expires and any reserve price has been met.

In the My Area page, some item bids are red -- why?

Items appear in red when someone has out-bid your highest bid. You need to up your bid else lose the item!

Can I retract my bid?

No.  A bidder cannot retract a bid.

What if the artist no longer wants to deliver the item?

We will refund the whole amount which you have paid if the item is no longer available.

Are there any fees for bidding?

No.

How do I contact ArTrism if you are not satisfied with the purchase?

If you are not satisfied with the purchase, please contact us at support@artrism.com for a full refund.
Terms for Refund

Artwork is damaged during shipping

Artwork is different from what is listed on the website when the artwork is bought

How do I register?

click here to access the register page!

How do I change my Password?

You can change your password at "My Area" under the section "Update my Information"

How do I change any of my personal information (address, e-mail, etc.)?

You can change your information at "My Area" under the section "Update my Information"

How do I submit feedback?

Use the Feedback page in the navigation.

How often are your pages updated?

Our pages are updated every time you view the page. If there is any doubt, click your refresh button in your browser.  Also, your My Area bid and sell pages refresh automatically -- see the yellow help on those pages for more information.